Frequently Asked Questions

Why Crescent City Cat Sitters?

Crescent City Cat Sitters provides a professional pet-sitting service for your cats.  Often people turn to friends or family to watch their animals and that can turn awkward.  We offer a wide variety of services to meet the specific needs of you and your cat.  We are reliable, trustworthy, flexible, and put your cat's needs as our top priority. We are also dedicated to the health and well-being of your cats. As of June 24, 2018 we are Pet First Aid and CPR Certified!

What is the process to start pet sitting service?

To begin service, simply click on "New Client" in the menu to register.  (See more details on the Meet & Greet page.)  From there, we will be in contact with you to set up a Meet & Greet at a convenient time for you.

Before service is started, we typically set up a meet & greet, in which one of our associates will meet with you at your home to discuss your cat(s) care routine as well as collect any necessary information. This brief orientation allows us to make sure all details are discussed prior to starting service for the first time. There is no charge or obligation for the Meet & Greet.

Can I meet with you before I hire Crescent City Cat Sitters?

​Absolutely!  We actually require that you meet with us before any services rendered to ensure that your cat is the right fit for Crescent City Cat Sitters and that we are the right fit for you and your cat!

When do I pay for service and what forms of payment do you accept?

After service is scheduled, we will email you an invoice.  You can pay directly from the invoice, or through the client portal under the "Invoices" tab anytime using a credit card.  Payment is due on the first day of service.

Can you provide references?

Sure, we'd be happy for you to speak with our clients about their experience with our service.

Are you bonded and insured?

Yes, we are bonded and insured through Business Insurers of the Carolinas.

Do you charge extra for holidays?

Yes, we charge $5/day extra for these holidays: Easter Sunday, Fourth of July, Thanksgiving Weekend (Thursday - Sunday), and Christmas Eve through New Years Day (December 24 - January 1)

What areas do you cover?

View our Service Area page to view a map and a comprehensive list of zip codes in our service area. We currently service all areas in New Orleans except the West Bank and New Orleans East.  We also service Metairie, Jefferson, Elmwood, River Ridge, Harahan, and Kenner.

Will my cat have the same person every visit?

We strive for continuity for the benefit of both your cat and our pet sitter, as it is our experience that keeping your cat in the care of the same person/people provides for a more comfortable visit and experience for the cat and sitter as both learn each other's nuances, personality, and behaviors. However, in the event of emergencies, sick or vacation days, we reserve the right to send a replacement pet sitter. You can rest assured knowing that all our pet sitters are trained on our pet care standards and introduced by one of our pet sitters familiar with your cat’s routine before they care for a client's cat themselves.

Do you take last minute appointments?

Although we cannot guarantee that we’ll have availability, we will try to accommodate you the best we can, even on the same day. Also, with our online booking system, we give clients the opportunity to book pet sitting service with just 24-hours prior notice. If pet sitting service is ever needed with less than 24-hours notice, we simply ask to be contacted via telephone.

How will I know for sure that you've visited my cat, and for how long?

We send an email and text update every visit.  Each update includes GPS start and finish times, a message, and plenty of pictures!

Cancellation policy

Same day cancellations are charged the regular rate. For all other canceled visits, the already-paid credit will be applied towards a future service.  To cancel a scheduled visit, please make the request via the Client Portal.

Key policy

We will provide you with a lockbox for your keys.  With our lockbox system, you are in control of your keys... like it should be!

Can you retrieve keys from my doorman?

Absolutely! Clients may leave keys with their building personnel or have us check-out keys during our visit.

My cat needs medications, is that something you do?

We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not vet techs, we have some limitations with medications that can’t be administered in food.  If you contact us, we could talk further to see if we’re able to accommodate your cat’s medical situation.

Do you offer any discounts?

As of July 1, 2018, if you schedule with us 10 or more consecutive days, or schedule 10 or more consecutive visits (a combination of morning and evening visits), we offer 10% OFF your total service.

We also offer 10% OFF to 1st Lake residents enrolled in the Resident Rewards Program.

Do you do twice-a-day visits?

Yes. We offer once-a-day as well as twice-a-day visits.  If your cat needs someone to stop in for a morning and evening visit, we'd be happy to accommodate them!  All visits are completed between 8am-8pm. 

Do you do once every other day visits?

Once we start our service, we do visits every day.  For insurance reasons and for the safety of your cats, while your cats are in our care we do not share the responsibilities with friends, family, or other pet sitting companies.

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